Adhyasatya Tour & Travel

Terms & Conditions

Terms of service of Adhyasatya Tour & Travel.

Last updated: January 1, 2026

1. General Terms

By using the services of Adhyasatya Tour & Travel ("We"), you ("Customer") agree to the following terms and conditions. Please read carefully before placing an order.

2. Services

We provide the following services:

  • Chauffeur-driven vehicle rental
  • Self-drive vehicle rental
  • Tour packages in Yogyakarta and surroundings
  • Custom tour packages upon request

3. Booking & Payment

  • Bookings are made through the website or WhatsApp.
  • Payment must be completed within 24 hours after booking.
  • Unpaid bookings will be automatically cancelled.
  • Listed prices include tax unless otherwise stated.
  • We accept payment via bank transfer, e-wallet, credit/debit card, and retail outlets through Midtrans.

4. Cancellation Policy

  • 3+ days before departure: 100% refund.
  • 1 day before departure: 50% cancellation fee.
  • Day of: no refund.
  • Cancellation is done by contacting customer service via WhatsApp.
  • Refund process takes 3-7 business days.

5. Self-Drive Rental

Special requirements for self-drive rental:

  • Renter must be at least 21 years old.
  • Valid driver license (SIM A) is required.
  • Must submit original ID card and a copy as guarantee.
  • Deposit must be paid as per applicable terms.
  • Vehicle must be returned in good condition with fuel at the same level as pickup.
  • Late returns incur additional hourly charges.
  • Damage due to renter negligence is the renter responsibility.

6. Chauffeur-Driven Rental

  • Fuel for Yogyakarta area is included.
  • Out-of-town trips incur additional charges based on distance.
  • One day is maximum 12 hours of operation.
  • Overtime incurs additional hourly charges.
  • Tips for the driver are voluntary.

7. Tour Packages

  • Tour packages include: vehicle, fuel, driver, and mineral water.
  • Not included: entrance tickets, meals, driver tips, and personal expenses.
  • Itinerary changes can be made by agreement with the driver.
  • Customer-cancelled destinations do not reduce the package price.

8. Liability

  • We are responsible for vehicle condition and safety during the trip.
  • We are not responsible for lost or damaged customer belongings.
  • We are not responsible for delays due to force majeure.
  • All vehicles are covered by basic insurance.

9. Changes to Terms

We reserve the right to change these terms at any time. Changes will be communicated through the website.

10. Contact

For questions regarding these terms, please contact us through our contact page or WhatsApp at +62 812-9141-1782.